Delivery
It is our best intention to fulfil all orders within 7 working days within Ireland & with 7 days in the U.K. For purchases outside here please allow 10-12 working days.
No Returns or Exchanges on Sale Items
Thank you for shopping with us! Please take a moment to review our policy regarding sale items:
No Refunds and No Exchanges
All sale items are final sale. This means no refunds and no exchanges will be processed either online or locally. We kindly ask that you consider your purchase carefully before finalizing your order.
Refunds for Faulty Products
We stand by the quality of our products. If you receive a faulty item, we will gladly offer a refund. Please contact our customer service team within 14 days of receiving the product to arrange for a return and refund.
Important Notes
All sale items are non-returnable and non-exchangeable unless they are faulty.
Please double-check the size and color of your items before making your purchase to ensure you’re getting exactly what you want.
We truly appreciate your understanding and cooperation. If you have any questions or need assistance, please don’t hesitate to reach out to us. We’re here to help!
Customer Service Contact Information:
Email: hello@firkail.ie
Thank you for shopping with us. We hope you love your purchase!
Orders from outside Ireland & the EU
Orders from outside Ireland & the EU could be subject to import duties & taxes applied to goods once they arrive at the specified destination. The purchaser will be solely responsible for payment of any such import duties and taxes. Firkail cannot predict whether or not such charges will be applied to a given order nor provide any indication of the amounts of import duty and tax that could be applied in any given territory. Firkail accepts no responsibility for any import duties and/or taxes incurred by the purchaser and advises purchasers from outside the Ireland/EU to obtain the relevant information from their local customs & excise office prior to placing an order.
Please note: Our terms & conditions comply with the Consumer Protection (Distance Selling) Regulations 2000 and do not infringe your statutory rights.
Contact Firkail
Trade name: Firkail
Email: hello@firkail.ie
Should you have any queries relating to our Privacy Policy, please contact us at: hello@firkail.ie